Can you spot the fake?

So, I decided to buy an ERGO baby carrier as I had hear so many great things about this carrier but previously had been put of getting one by the very high price. Now we have three children I decided it really would be worth getting one and so I started my search for a secondhand one as new they retail for approx £90 new which is a tad out of my budget! I found a lovely secondhand black and cranberry one on eBay and got it for £50. The seller said she had bought it 4 years ago but for the last 2 years it had been sat in her wardrobe and she now no longer needed it. Sounded perfect for me! It arrived quickly and was in lovely condition and I was very impressed with it as even putting my 3 and a half year old in it it felt very comfy and distributed the weight nicely to my hips and shoulders without pulling awkwardly. In fact I was so impressed with the carrier that I decided we needed a second one as as soon as little one is about 4 or 5 months I will want to wear him in one on my back so we will need a second one to then still be able to carry one of the other two when out and about without the buggy. So, ERGO carrier number two was purchased. Again from eBay, secondhand, and again I got it for £50. When this one arrived (which was the black and camel colour combo) I noticed a few differences between the two carriers. This got me wondering if one of them was counterfeit as I had read online that there are fake ones about but I thought I had been careful in picking the eBay auctions that I did. I avoided any that said 'brand new in box' for far too cheap prices, I made sure there was a photo of the actual carrier (not just a stock picture from a website), and I chose sellers with 100% positive feedback. I also made sure the sellers descriptions were genuine sounding reasons and not just the carrier specifications. Anyway, after looking at some online discussions about counterfeit ERGO carriers I was pretty sure the black and cranberry one was the counterfeit and the black and camel one was the genuine one.
I then contacted ERGObaby Europe with photos of the carrier I was querying the authenticity of and they confirmed it was indeed a fake one. I thought that I would take photos of the differences between the two carriers and post this info to try and help other people avoid ending up with a fake secondhand carrier as you will know what to look out for and if you are buying online you will know what questions to ask the seller so you can then make sure you are buying a genuine one.
The information I receieved in my email back from ERGObaby said these are the things to look out for......
- Waist band and shoulder strap padding is thinner
- Warning label is smaller and located on the body of the carrier, instead of being on the waist band
- Number and quality of hood snaps is different
- Buckles are different, especially the chest/shoulder strap buckles
- Zipper pull of the rear pocket does not have the ERGO logo
- No serial number in the front pocket, the one meant for storing the hood
That information on it's own still makes it difficult to tell a fake without photos of the actual differences so here are photos of my genuine and fake carriers. The genuine carrier is the black and camel coloured one. The counterfeit carrier is the black and cranberry coloured one. They are very similar at a glance but of course the fake one will not have been tested to the high ERGO standards.
The two carriers side by side viewed from the front, they look so similar like this you wouldn't be able to tell from a sellers photo if it was a fake.
The logos on the two carriers are different to each other. The camel carrier says ERGObaby whereas the cranberry carrier says The ERGObaby Carrier. I am not sure if both these versions are used by ERGO so I cannot say whether or not this is a way to tell or not. Photos of the two logos are below. The first logo is from the genuine black and camel carrier and the second one is from the fake black and cranberry carrier.
The inside of the carriers shows the different positioning of the warning label. The genuine carrier has this label on the waistband whereas the fake has it in the middle of the body of the carrier. The genuine label is larger and in two languages. The fake label is smaller and in just one language.
This is the genuine warning label (above), despite being very well worn it is still visible that it's in two languages. There is then a small additional tag with the washing/care instructions.
This is the fake label, smaller and not a warning label really, just the washing/care instructions!
The next difference is in the waist buckle. It should say 'STEALTH' on it. The fake one I have says 'WARRIOR' instead and looks quite different as it doesn't have the extra bit of plastic shaping. The photo below has the fake buckle at the top and the genuine buckle below it.
Waist buckle on the fake carrier (above). It says WARRIOR on that middle strip but the camera hasn't captured it very well.
Waist buckle on the genuine carrier (above). See where it says STEALTH on the middle strip.
The zipper on the front pocket should have the ERGO logo embossed onto it. The fake carrier I have just has a plain zipper with nothing on it at all.
Genuine zipper with ERGO logo on it.
Fake zipper is plain with no logo on it.
I was told by the ERGObaby customer service person to look for a serial number on a label in the hood pocket on the front of the carrier. In the cranberry fake carrier the label just says 'Made in China' and there is no number. The genuine camel carrier says 'Made in China' and also has a serial number.
Genuine, with serial number.
Fake, without serial number.
There is a difference with the chest straps and sleep hoods on my two carriers but this could be down to the fact that there have been slight changes in the design of the ERGO carriers over the years and I think my fake one has been modeled on a previous ERGO carrier version so this is not helpful in determining a counterfeit carrier.
I hope this will help people avoid getting stuck with a counterfeit ERGObaby carrier. Just be sure to ask the seller a few questions about the things above to make sure you are being sold a genuine carrier. Maybe ask for a photo of the inside of the carrier (to check the warning label is on the waistband) as well as asking for the serial number.
Happy babywearing everyone! x